Return & Refund Policy
At ELYSORRA, we are committed to providing a clear, fair, and reliable return and refund experience for our customers.
This Return & Refund Policy explains when returns are accepted, how to request a return, return shipping responsibilities, and how refunds are processed.
Order Cancellation
Orders may be canceled before they are shipped or before they enter the fulfillment process.
If your cancellation request is approved, we will issue a full refund to your original payment method.
Once an order has been shipped or the fulfillment process has started, we may no longer be able to accept cancellation requests.
If you need to cancel your order, please contact us as soon as possible:
Email:
Return Eligibility
Eligible return requests may be submitted within:
14 calendar days after the delivery date.
To qualify for a return, the product must:
- Be unused and remain in its original condition;
- Include the original packaging and accessories (if applicable);
- Include proof of purchase or order confirmation.
Returns may not be accepted for products that have been used, damaged after delivery, or returned without prior approval.
How to Request a Return
To request a return, please contact our customer support team:
Email:
Please include:
- Order number;
- Product name or details;
- Reason for return;
- Photos or videos showing product condition, if applicable.
After reviewing your request, our team will provide:
- Return instructions;
- The appropriate return address;
- Additional information required to complete the return.
Please do not send returned products before receiving return approval and instructions from our support team.
Return Address Information
Please contact us before sending any product back.
Do not send returns to our business registration address unless specifically instructed.
Once your return request is approved, our customer support team will provide the correct return address and return instructions.
Return Shipping Costs
For preference-based returns, including:
- Ordering the wrong item;
- Changing your mind;
- No longer needing the product;
customers are responsible for return shipping costs.
If the product arrives:
- Damaged;
- Defective;
- Incorrect;
- Significantly different from the product description;
due to our error, ELYSORRA will provide an appropriate solution, including replacement, refund, or return assistance at no additional cost.
Refund Process
Once we receive your returned item, our team will inspect the product condition.
After approval, refunds will be issued to the original payment method.
Approved refunds are normally processed within:
5–10 business days
after the returned item has been received and inspected.
Please note that your bank, credit card provider, or payment service provider may require additional processing time before the refunded amount appears in your account.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account;
- Contact your payment provider;
- Confirm whether the refund is still processing.
If the issue continues, please contact us:
Email:
ELYSORRA Customer Support Team
Website:
Company Information
Brand Name:
ELYSORRA
Legal Company Name:
Jilin Weiran Network Technology Co., Ltd.
Business Address:
No. 02059, 1st Floor, Unit 0, D Commercial Store, Dongfang Weiye Culture Plaza, Changyi District, Jilin City, Jilin Province, China
Customer Support Email:
service@elysorra.com